Privacy Policy!

Last Updated: June 28, 2025

Your privacy is important to us. This Privacy Policy explains how (Paws, Purrs & Pickups, Pet Care Services) ("we," "us," or "our") collects, uses, discloses, and protects information about you when you use our pet sitting services, visit our website (https://paws-purrs-and-pickups.co.uk/), or interact with us in any other way.

By using our services or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide our pet sitting services effectively and efficiently. This may include:

• Personal Identification Information:
  • Contact Information: Your name, address, email address, phone number(s).
  • Emergency Contacts: Names and phone numbers of emergency contacts (e.g., vet, friend/family member).
  • Payment Information: Billing address, credit card details (processed securely via a third-party payment processor, not stored directly by us).
• Pet Information:
  • Pet's Name(s) and Breed(s): To identify your pets.
  • Medical Information: Allergies, medications, veterinary details, health conditions relevant to their care.
  • Behavioural Information: Temperament, habits, likes/dislikes, feeding schedules, exercise routines.
  • Photos/Videos: With your permission, photos or videos of your pets during our services for updates to you and, with explicit consent, for marketing purposes.
• Property Access Information:
  • Keys/Access Codes: Information necessary to access your home (e.g., key copies, alarm codes). This information is kept secure and confidential.
• Communication Information:
• Records of our correspondence and communications with you (e.g., emails, text messages, phone calls).
• Website Usage Data:
  • If you visit our website, we may collect information about your Browse activity, IP address, browser type, and operating system through cookies and similar technologies. This helps us improve our website and services.

2. How We Collect Your Information

We collect information in several ways:

• Directly from You: When you book services, fill out client forms, communicate with us via phone, email, or text, or through our website's contact forms.
• From Third Parties: We may receive information from third-party services you use in connection with our business (e.g., scheduling software, payment processors) if you authorize them to share it.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Pet Sitting Services:
  • To understand your pet's needs and provide personalized care.
  • To schedule and manage appointments.
  • To communicate with you regarding your pets and our services (e.g., updates, questions, emergencies).
  • To access your property securely for services.
• To Process Payments: To bill you for our services.
• For Communication and Support: To respond to your inquiries, provide customer support, and send service-related notifications.
• For Safety and Emergencies: To contact emergency contacts or veterinarians in case of an emergency involving your pet or property.
• For Business Operations:
  • To maintain accurate client records.
  • To improve our services and understand client needs.
  • For internal record-keeping and administrative purposes.
• For Marketing (with Consent):
  • With your explicit consent, we may use photos/videos of your pets for promotional materials, social media, or our website.
  • With your explicit consent, we may send you occasional marketing communications about our services or special offers. You can opt out at any time.
• To Comply with Legal Obligations: To meet legal or regulatory requirements.

4. How We Share Your Information

We will not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Emergency Contacts/Veterinarians: In case of a pet emergency, we will share necessary information with your designated emergency contacts or veterinarian.
• With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, IT support). These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing services to us.
• With Your Consent: We may share your information with other third parties if we have your explicit consent to do so.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• In Case of Business Transfer: If (Paws, Purrs & Pickups, Pet Care Services) is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

5. Data Security

We are committed to protecting the security of your information. We implement a variety of security measures to maintain the safety of your personal information, including:

• Physical Security: Secure storage of physical documents and keys.
• Electronic Security: Use of secure passwords, encryption (where appropriate), and reputable software for data management.
• Access Control: Limiting access to your personal information to only those employees who need it to perform their job duties.
• Secure Payment Processing: All payment transactions are processed through secure, PCI-compliant third-party gateways. We do not store sensitive credit card information on our servers.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely dispose of it.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request that we delete your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

8. Cookies 

Our website (https://paws-purrs-and-pickups.co.uk/) may use Cookies to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track information about your interaction with our site. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do this, some parts of the site may not function properly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Paws, Purrs & Pickups Pet Care Services

07933181731

enquiries@paws-purrs-and-pickups.co.uk

https://paws-purrs-and-pickups.co.uk/