Terms & Conditions!

Last Updated: June 28, 2025

Welcome to Paws, Purrs & Pickups, Pet Care Services! We're thrilled to provide professional and caring services for your beloved pets. Please read these Terms and Conditions ("Terms") carefully, as they govern your use of our services. By booking or using our services, you agree to be bound by these Terms.

1. Definitions

• "Client," "You," "Your": Refers to the pet owner(s) or individual(s) booking and receiving services from Paws, Purrs & Pickups, Pet Care Services.
• "Pet Sitter," "We," "Us," "Our": Refers to Paws, Purrs & Pickups, Pet Crae Services and its authorized representatives, employees, or contractors.
• "Services": Refers to all pet sitting, dog walking, pet care, and related services provided by Paws, Purrs & Pickups Pet Care Services.
• "Agreement": Refers to these Terms and Conditions, along with any service agreements, booking confirmations, or waivers signed by the Client.

2. Service Agreement

2.1. Booking Confirmation: All services are subject to availability and confirmation by us. A booking is confirmed once we send you a written confirmation (e.g., email, text message).

2.2. Client Information: You agree to provide us with complete, accurate, and up-to-date information regarding your pets' health, behaviour, feeding schedules, medication, veterinarian details, and any special needs or instructions. You must also provide accurate emergency contact information.

2.3. Property Access: You agree to provide us with necessary access to your home or property for the duration of the services. This may include providing keys, alarm codes, or specific entry instructions. Keys will be securely stored and returned promptly after services conclude.

3. Pet Health and Safety

3.1. Vaccinations & Health: All pets must be up-to-date on all necessary vaccinations and preventative treatments (e.g., flea, tick, worming). You must inform us of any pre-existing medical conditions, allergies, or recent illnesses your pet has experienced. We reserve the right to refuse service for pets we deem a health risk to themselves or others.

3.2. Aggressive Animals: We do not accept pets with a history of unprovoked aggression towards humans or other animals. If your pet exhibits aggressive behaviour during service, we reserve the right to terminate services immediately. 

In such cases, you will be responsible for arranging alternative care and will be charged for services rendered.

3.3. Emergencies & Veterinary Care:

* In the event of a pet emergency, illness, or injury, we will attempt to contact you immediately. If you cannot be reached, we are authorized to seek veterinary attention for your pet at your designated veterinary clinic or, if unavailable, the nearest veterinary emergency clinic.

* You agree to be solely responsible for all veterinary expenses incurred during the service period.

* We will make reasonable efforts to transport your pet to the vet if necessary.

3.4. Secure Environment: You are responsible for ensuring your home and property provide a safe and secure environment for your pets and for our pet sitters. This includes securing gates, fences, and ensuring no hazardous materials are accessible to your pets.

4. Fees and Payment

4.1. Service Fees: Our fees for services are as quoted to you at the time of booking.

4.2. Payment Terms: Payment for services is due [e.g., in full prior to the first service, upon completion of services, within 1 day of invoicing]. We accept payment via [e.g., bank transfer, credit/debit card, cash].

4.3. Late Payments: Are not accepted

4.4. Additional Charges: Additional charges may apply for:

* Emergency veterinary visits.

* Supplies (e.g., pet food, medication) that we need to purchase on your behalf if not provided.

* Extended stays or services not originally booked.

* Last-minute bookings outside of standard hours or notice periods.

5. Cancellations and Refunds

5.1. Cancellation by Client:

* [e.g., "Cancellations made with more than 72 hours' notice before the scheduled service will receive a full refund or credit."]

* [e.g., "Cancellations made with less than 72 hours' notice will incur a cancellation fee equivalent to [e.g., 50% of the booking total, the first day's service fee]."]

* [e.g., "No-shows or cancellations made with less than 24 hours' notice will be charged the full booking amount."]

5.2. Cancellation by Us: In the rare event that we must cancel services due to unforeseen circumstances (e.g., illness, emergency), we will endeavour to provide as much notice as possible and assist you in finding an alternative reputable pet care provider. A full refund will be issued for any pre-paid services not rendered.

6. Client Responsibilities

6.1. Supplies: You are responsible for providing all necessary pet supplies, including food, medications, leashes, collars, crates, and litter. If supplies run out, we will purchase them, and you will be charged for the cost.

6.2. Communication: You agree to maintain open communication channels with us during the service period (e.g., by checking your phone for messages).

6.3. Home Security: You are responsible for the general security of your home during our service period. We will ensure doors are locked and alarms are set (if applicable) when we leave.

7. Limitation of Liability

7.1. Our Commitment: We commit to providing services with reasonable care and skill.

7.2. Client Acknowledgment: You acknowledge that while we take every precaution, pets can be unpredictable. We are not liable for:

* Illness or injury to your pet that is not a direct result of our negligence.

* Pet escape or disappearance if adequate security measures (e.g., secure fencing, proper collar/tags) were not in place or if the pet is an escape artist despite reasonable precautions.

* Damage to your property caused by your pet or by events outside of our control (e.g., natural disasters, third-party intrusion).

* Loss, injury, or death of a pet due to pre-existing conditions, natural causes, or acts of God.

7.3. Maximum Liability: Our liability for any damage, loss, or injury arising from our negligence will be limited to the cost of the services provided or [e.g., your insurance deductible, a specific monetary amount, e.g., £500], whichever is lower. We recommend you maintain adequate pet insurance and homeowner's insurance.

7.4. Third-Party Access: We are not responsible for any loss or damage to your property or pet if you allow third parties (e.g., cleaners, contractors, friends) access to your home during our service period.

8. Indemnification

You agree to indemnify and hold harmless Paws, Purrs & Pickups Pet Care Services, its employees, and contractors from any and all claims, liabilities, damages, and expenses (including legal fees) arising from:

• Your breach of these Terms.
• Any injury, illness, or property damage caused by your pet.
• Any misrepresentation or omission of information by you.

9. Privacy Policy

We collect and use your personal information in accordance with our Privacy Policy, available at https://paws-purrs-and-pickups.co.uk/) By using our services, you consent to such collection and use.

10. Governing Law and Dispute Resolution

10.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of (e.g., England and Wales).

10.2. Dispute Resolution: Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good faith negotiation. If a resolution cannot be reached, the parties agree to [e.g., mediation, binding arbitration, the exclusive jurisdiction of the courts of England and Wales].

11. General Provisions

11.1. Entire Agreement: These Terms, together with any booking confirmation and signed waivers, constitute the entire agreement between you and [Paws, Purrs &Pickups, Pet Care Services] regarding the services.

11.2. Amendments: We reserve the right to update or modify these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website or by direct communication. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

11.3. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.4. Force Majeure: We will not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or widespread illness.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Paws, Purrs & Pickups, Pet Care Services

enquiries@paws-purrs-and-pickups.co.uk

https://paws-purrs-and-pickups.co.uk/

07933181731